When logging in to Terapeak, please keep the following in mind:

  • Terapeak logins (email addresses) should be entered in lowercase only
  • Terapeak passwords are case-sensitive

If you are experiencing login difficulties, please check to ensure that you have entered your email address in lowercase characters and that you have entered your password using the same capitalization that you provided when registering.

If after attending to these requirements you continue to experience issues, please consult the questions and answers below.

It takes too many clicks to log in. Isn't there a faster way?

Yes. Rather than visiting Terapeak's main website each time you wish to log in, you can visit and bookmark the Terapeak login page directly at sell.terapeak.com.

You can type "https://sell.terapeak.com" directly into any browser URL bar at any time to go directly to this login page.

Why do I see a "Wrong email or password" message when logging in?

This message appears for either of two reasons:

  • Incorrect email address. The email address that you have entered is not registered to any Terapeak account. If you are a Terapeak user but receive this message, it's likely that you used another email address to register; try using other email addresses instead.

  • Incorrect password. The password that you entered is not correct for the account in question. If you are sure that you entered the correct email, yet you are unable to log in, please use the "Forgot your password?" link on the login page to reset your Terapeak password.

I forgot my password. How do I reset it?

To reset your password, visit the Terapeak login and click the "Forgot your password?" link there.

Then, follow the steps provided to select a new Terapeak password.

Why am I told that my account doesn't exist or isn't activated?

There are a number of account-related reasons why this message or a similar one might appear.

To have a team member investigate and resolve the issue, please create a support request using the "Submit a ticket" button at the bottom of this article. Remember to include:

  • Your Terapeak login (email address)
  • Your subscription type

Our team will generally respond to your request within 48 hours, though response times can vary with seasonal load.

Why do I get a "No token received" message when logging in?

Users who registered for Terapeak through the eBay Apps Center may receive this message if:

  • Registration occurred more than 18 months ago
  • You have changed key eBay account details since registering
  • The Terapeak identity stored in your browser has become corrupted

If you receive this message, please try the following:

  • Clear your browser cache
  • Ensure that all cookies are enabled in your browser settings
  • Attempt to log in again

If you are still unable to log in, please create a support request using the "Submit a ticket" button at the bottom of this article. Remember to include:

  • Your eBay email address at the time your Terapeak account was created
  • Your eBay member ID

Our team will generally respond to your request within 48 hours, though response times can vary with seasonal load.

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