How do I change or cancel my trial or subscription?

In most cases, you can change or cancel your Terapeak subscription yourself, from within the subscription management area of the Terapeak application.

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To make a change to your subscription or cancel it entirely, follow these steps:

  1. Log in to Terapeak.

  2. Click on your email address at the upper-right of the page.

  3. Select "Subscription Management" to visit the subscription management area of the application.

  4. In the subscription management area, either add or remove (cancel) subscriptions according to your preferences.

  5. Confirm desired changes as you are prompted to do so.

You will receive an email confirmation of any account-related changes (subscription additions, changes, or cancellations) that you make shortly after making them.

Can I contact Terapeak and have a real person change my account?

While our customer success team does regularly make account changes requested by customers, it is generally both quicker and easier to make these changes yourself by logging in to Terapeak and accessing your subscription management area.

If for some reason you are unable to make a needed change by logging in yourself, please use the “Submit a ticket” button below to request personal assistance. Note that it may take up to 48 hours for our team to respond to your inquiry, depending on seasonal load.

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