What is Terapeak's refund policy?

A: Terapeak does not offer subscription fee refunds. To avoid unwanted fees, please change or cancel your subscription as desired before your billing date.

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Visit your subscription management area to change or cancel your subscription.

To find your billing date, change your subscription, or cancel your subscription, follow these steps:

  1. Log in to Terapeak.
  2. Click on the gear/sprocket icon at the upper-right.
  3. Select "Subscription Management" from the menu.
  4. Click "x" to cancel subscriptions or "+" to add subscriptions.

 

More Help


Tips to Avoid Unwanted Charges

Terapeak provides resources for all users to ensure that unwanted charges can be avoided:

  • Take advantage of our free trial offer to try Terapeak before you buy. Cancel before your first billing date if Terapeak is not for you.

  • Watch your email box carefully for annual subscription renewal notices and monthly subscription payment confirmations.

  • Manage your subscriptions and billing information by logging into Terapeak.

  • Note the billing date that Terapeak provides and ensure that you change or cancel your subscription as desired before this date.

For More Information

For complete details about Terapeak’s subscription-related policies, please see the Terapeak subscription agreement, to which users agree when they subscribe.

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